Our patient group was formed in 2011. The groups currently consists of 10 members 4 females and 6 males. The group aims to meet 6 monthly to discuss ways we can improve our services and any issues that may arise. Dr Joanne Lee and Practice Manager Christine Davidson are the practice representatives on the patient group. If you may be intrested in joining the group please contact Christine Davidson on 0191 2381777.
Some of the work we have completed this year:
2 group members attended the surgery on our CQC inspection day and gave an over view of the group to the inspectors.
Following discussion with group about prescription processing all clinical and administration staff have attended training sessions throughout the year on the Electronic Prescription Service.
Group members attended the surgery on 28th September and 30th September to let other patients know about the group, get patient feedback and encourage new members. As a result of this we had 2 new members join the group.
Paper and pens have been provided at reception desk for any patient who wishes to write confidential information.
Some group members have been actively involved in North Tyneside CCG patient group which actively looks at healthcare needs for all of North Tyneside/
We have reviewed comments received through the friends and family test.
The first Patient Participation Group was set up by a GP in 1972 and many general practices in England now have a PPG. Generally made up of a group of volunteer patients, the practice manager and one or more of the GPs from the practice, they meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.
The beauty of PPGs is that there is no set way in which they work – the aims and work of each group entirely depends on local needs – but they are have the aim of making sure that their practice puts the patient, and improving health, at the heart of everything it does.
If you are interested in having a say in the way your local health services are delivered, getting involved with your practice’s PPG is a great place to start.