What are online services?
GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:
- book or cancel appointments online with a GP or nurse
- renew or order repeat prescriptions online
- view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
The service is free. Everyone who is registered with a GP can have access to their practice’s online services.
How can I start using GP online services?
Follow the steps below to sign up for GP online services:
- Tell your GP practice that you would like to start using their online services
- A member of the practice will then ask you to fill in a short registration form
- You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record
- Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in through Patient Access.
Online services are being offered in addition to the traditional telephone and face-to-face means of interacting with a GP practice. Patients can choose the route they prefer.
Getting started with Patient Access
To use Patient Access to book appointments you need to ask your practice receptionist for a patient-online-registration-form. You will need to show a form of photo ID and in return you will receive a letter with unique codes to get you up and running.
Go to patient-access.co.uk and complete the details using the information from the registration letter. Enter your personal details and create a password.
Make a note of the user ID that’s generated for you, as you use this to sign in to Patient Access from now on.