On-Line Services

Updated on 11th July 2017 at 12:18 pm


What are online services?

GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:

The service is free. Everyone who is registered with a GP can have access to their practice’s online services.

How can I start using GP online services?

Follow the steps below to sign up for GP online services:

  1. Tell your GP practice that you would like to start using their online services
  2. A member of the practice will then ask you to fill in a short registration form
  3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record
  4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in through Patient Access.

Online services are being offered in addition to the traditional telephone and face-to-face means of interacting with a GP practice. Patients can choose the route they prefer.

Getting started with Patient Access

To use Patient Access to book appointments you need to ask your practice receptionist for a patient-online-registration-form.  You will need to show a form of photo ID and in return you will receive a letter with unique codes to get you up and running.

Go to patient-access.co.uk and complete the details using the information from the registration letter. Enter your personal details and create a password.

Make a note of the user ID that’s generated for you, as you use this to sign in to Patient Access from now on.