Easter Bank Holiday

Updated on 18th April 2019 at 4:24 pm

The surgery will be closed from 6.00pm Thursday 18th April 2019 and re-open at 8.20am Tuesday 23rd April 2019. If you have a life threatening medical emergency please dial 999 If you need advice or assistance when the surgery is closed please call 111   Pharmacy Opening Times: Easter Bank Holidays 2019 – Pharmacy Opening […]

Primary Care Navigator

Updated on 5th June 2018 at 4:09 pm

The practice has recently implemented a new service for patients Primary Care Navigation.   Kelsey Mallaburn receptionist has undergone extensive training and is now our practice Primary Care Navigator.  Kelsey can help guide you towards local community groups, services and organisations for support, advice, activities and more without the need to see the GP or nurse. If […]

GDPR General Data Protection Regulations

Updated on 23rd May 2018 at 4:37 pm

The General Data Protection Regulation (GDPR) is a new law that determines how personal data is processed and kept safe and the legal rights that you have in relation to your own data. The regulation applies from 25 May 2018 and will apply even after the UK leaves the EU What GDPR means for you: […]


Updated on 22nd March 2018 at 6:09 pm

West Farm Surgery Newsletter Winter Edition 2018 Practice Staff Most patients will be aware that there have been a lot of changes in our clinical and administrative staff over the last 2 years.   This has been due to retirements, resignations, staff going on to pastures new and existing staff moving into different roles.    We have […]

Missed Appointments – How you can help us

Updated on 22nd March 2018 at 5:58 pm

MISSED APPOINTMENTS The practice is receiving increasing amounts of feedback from patients about the length of time it takes to book a routine appointment at the surgery.   As a practice we understand the frustration that this wait can cause you.  We are constantly reviewing ways that we can improve our access and one of the […]

Named Accountable GP

Updated on 14th November 2017 at 12:11 pm

From 1st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP. What does ‘accountable’ mean? The named accountable GP is responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required. However, this does not mean […]

Weekend and Evening Appointments

Updated on 14th November 2017 at 12:01 pm

From 1st October 2017 a new locality hub has been opened to provide additional appointments available at a time to suit you – after 5.30 pm on weekdays and also on Saturdays mornings.   The hub is at the Oxford Centre on West Farm Avenue and the appointments are provided by local doctors who with your […]

Information for Patients

Updated on 27th October 2016 at 11:43 am

The practice recognises that our appointment availability has been reduced over recent months due to the need to recruit a new GP following the departure of Dr Elaine Loo and reduced sessions following the departure of Dr Silke Westphal.  In very difficult times for the recruitment of GPs and where other practices has been unsuccessful, your […]

GP Net Earnings

Updated on 30th March 2016 at 3:24 pm

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in West Farm Surgery in the financial year ended 31 March 2017 was £41,586 before tax and NI. This calculation is for 4 part-time GPs

CQC practice inspection

Updated on 11th August 2015 at 1:58 pm

The practice was inspected by the Care Quality Comission (CQC) on the 10th March 2015.  The practice was given an overall rating of good for all indicators.  If wish to read the full report please click the following link CQC report.    

Electronic Prescription Service EPS

Updated on 26th February 2015 at 4:35 pm

The practice is now live for the electronic prescritpion service (EPS).   EPS allows the doctor to send prescriptions electronically to your nominated pharmacy which should make the process more convenient for patients.   Not all medication is appropriate for the electronic prescription service so if you are interested in finding out more please contact the surgery […]

Friends and Family Test

Updated on 26th February 2015 at 4:22 pm

Friends & Family Test (FFT) What is the Friends and Family Test? From 1st December 2014. it is a contractual requirement that all GP Practices undertake the NHS Friends and Family Test (FFT). The FFT is an anonymous feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity […]

Booking Patient Transport

Updated on 3rd December 2014 at 3:26 pm

From Monday 8th December you will no longer be able to book patient transport throught the surgery.    Patients will need to contact ERS medical services on 0191 6500560.  For further information please click this link Patient Transport Poster

Patient On line Services

Updated on 10th November 2014 at 2:32 pm

It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information.  The practice Statement of Intent outlines the practice plan for this. If you requie any further information about this please see http://www.england.nhs.uk/ourwork/pe/patient-online/po-public/

Patient Group Report

Updated on 28th March 2014 at 3:57 pm

The patient group report for 2014/15  is now available in the patient group section of the website

Sharing Information

Updated on 15th October 2013 at 11:13 am

The NHS would like to link information from all different places where you receive your care such as your GP, hospital and community service to compare care in different areas.  Information such as your postcode and NHS number but NOT your name will be used to link your records via a secure system. How your […]

NHS 111

Updated on 2nd April 2013 at 3:35 pm

NHS 111 is the new telephone number to call when you need help fast but it is not a life-threatening emergency. You should also call 111 when the surgery is closed. For more information about NHS 111 please click the link: NHS 111